Privacy Policy

1. Introduction

Welcome to the GWO & STCW eLearning platform. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use and protect your data.

2. Information We Collect

We collect the following types of information:

• Personal Data: Name, email address, phone number, company/organisation
• Account Data: Username, password (encrypted), WINDA ID
• Training Data: Enrolled courses, progress, quiz results, issued certificates
• Payment Data: Transaction information (processed securely via Stripe)
• Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use the collected information to:

• Provide and manage educational services
• Process payments and issue invoices
• Issue and register certificates
• Communicate regarding your courses and account
• Improve our services and user experience
• Comply with legal requirements

4. Sharing of Information

We do not sell your personal data. We may share information with:

• WINDA: To register GWO certificates in the global database
• Service Providers: Stripe (payments), Supabase (data hosting), Resend (emails)
• Regulatory Authorities: When required by law

5. Data Security

We apply technical and organisational measures to protect your data:

• Data encryption in transit (SSL/TLS)
• Password encryption
• Regular security audits
• Restricted access to personal data

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Erasure of data ("the right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing
• Lodge a complaint with a supervisory authority

7. Cookies

We use cookies to maintain your session and improve the user experience. You can control cookies through your browser settings.

8. Data Retention

We retain your data for the period necessary to provide the services, or as required to comply with legal obligations. Certificates are retained permanently for verification purposes.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a notice on the platform.

10. Contact

For questions regarding this policy or your personal data, please contact us:

• Email: privacy@gwo-stcw.com
• Phone: +359 2 123 4567
• Address: 100 Vitosha Blvd, 1000 Sofia, Bulgaria